Hi, I am starting up a web design business with my son.

The business model is to offer a free design and setup for a basic site, where the customer pays a few pounds a month for the hosting. The host then pays us for the intoduction. I am planning that this will be a loss leader where the customer then pays for additional services, perhaps a monthly fee for management or as the business grows they opt for a more sophisticated design and package.

It has been relatively easy to pick up business this way but where do we draw the line between a basic site and adding in specilaiswd scripts which enhance the site.`

I would be very interested to hear whether businesses generally post their site and never touch it again or pay a subscription for monthly maintenance. What kind of fees are paid monthly for maintenance and what are the usual charges for addition of non standad features.