Top tips                                                                                                                                                                                                                               Having the most important facts and tricks of the trade at your finger tips might just make the difference to your business. So here, in no particular order, are 10 of the best:

  • Image is very important - bright, bold uniforms will make you known and give invaluable publicity

  • Know your competitors - both for their pricing and for the times you can help each other out

  • Find a niche - even in a crowded market there is always room for something new or a bit different

  • Chose your premises carefully - cyclists need to be in the centre of town and bikes need parking

  • Know your rights and responsibilities - as well as making sure your couriers know theirs

  • Treat your couriers well - they are the face of your business and will represent you well if given respect

  • Consider joining a trade association - this will give you support and important networking opportunities

  • Don't do empty journeys - travelling one way with a parcel and nothing back is wasted effort

  • Cashflow is key - seasonal trends in the industry mean you need to stay on top of cashflow

  • Word of mouth recommendation - make a good reputation for service your number one priority