Courier Code
It's important to be aware of the responsibilities not only that you owe to your riders but also that they owe to you. This is vital, both for their safety and for the health of your business. The government has a courier code as part of its Think! road safety campaign. It's described as a code of practice for firms in the courier industry and those who ride and drive for them. This is a summary, although you should have knowledge of the whole code:
Responsibilities of courier firms:
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Riders and their vehicles need to be properly licensed, insured and roadworthy
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Create realistic delivery schedules to ensure your couriers don't work more than allowed working hours
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Deliveries should not involve dangerous loads
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Keep records and make regular inspections to ensure the requirements of the code are complied with
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Make sure riders are properly trained and licensed for despatch operations
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Provide clothing and equipment for riders which show the name of the company and are suitable for their purpose
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Do not require riders to use a mobile phone on the move
Responsibilities of riders:
To have a full licence and MOT certificate (where applicable) and to be properly insured for courier work. Cyclists don't have to be insured but as a responsible road user, cover should be in place
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Inexperienced riders should have further training before being engaged in courier work
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Being alert and personally fit when riding is important
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Never operate under the influence of drink or drugs or use a handheld mobile while driving
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Cyclists should have lights for use at night, a bell and use a cycle helmet. All should comply with relevant standards
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Cyclists must not cycle on the pavement or across pedestrian crossings