skytecuk started this topic @ 10:00 on 15/09/2009
Dear All,
Would some of you mind looking at www.proviation.com and perhaps going through the checkout process- adding a couple of items to cart, and proceeding to payment....
Something is not quite right- the abandonment rate has shot up, and orders are in freefall. This could be something sector-specific to my business- maybe I'm not being competitive, etc.
However I would like to see if anyone can spot anything I might be missing which is leading customers to abandon the checkout process.
I'd appreciate this immensely. Again- proviation.com is the web address.
Kindest regards,
Nick
RE: Cart Abandonment!
lynxus | 15/09/2009 11:07 AM
Appears fine for me.
Seems fast and responsive.
cant see why anyone would abandon it?
Maybe what you need is a live support button to talk to your users if they have issues
checkout my Sig.
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Need to talk to your website visitors?
Would like a "Talk or chat to us now" button?
RE: Cart Abandonment!
Devi | 16/09/2009 12:46 PM
I tried to add numerous things to basket, and just got this message -->
The requested URL could not be retrieved
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While trying to retrieve the URL: http:443
The following error was encountered:
Unable to determine IP address from host name for http
The dnsserver returned:
Name Error: The domain name does not exist.
This means that:
The cache was not able to resolve the hostname presented in the URL.
Check if the address is correct.
RE: Cart Abandonment!
todfletcher | 18/09/2009 11:00 AM
yikes. yeah, you'll want to address that ASAP.
chances are if you're sales are dropping that much that there is a technical issue, like the one Devi mentions, that needs to be fixed.
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http://www.canadianlifeinsurancequotes.ca/
RE: Cart Abandonment!
skytecuk | 21/09/2009 05:38 PM
Thanks guys, really appreciate your comments...but don't like the sound of that error...ugh.
Thing is I keep testing the cart, etc. and don't get any errors. So it's a bit difficult to estable what that error might be.
Any more feedback v much appreciated!
RE: Cart Abandonment!
LiveTutor | 21/09/2009 08:57 PM
Hi Skytecuk,
I didn't get any errors and as someone else mentioned the site is fast. If I had any comments, and I'm no expert so it's more of a personal opinion, is that the front page content is a bit cluttered, and you have to scroll down before you can see what the website is about because of the Rate Point and Google widgets. Perhaps you could move them to the bottom. Whether this is something you have changed recently I'm not sure, so don't know if it has affected your sales.
Perhaps you could take a look at my website and give me any feedback you may have? www.livetutor.co.uk
Thanks
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Live Tutor - 11+, GCSE and A-Level Tuition by Professional Teachers
RE: Cart Abandonment!
skytecuk | 22/09/2009 05:09 AM
Hi Livetutor,
I like it. Nice business idea, and a very slick,excellent-functioning site. Good clear call-to-action on the home page.
Thanks for your comments- I think you might be right.
Best wishes,
Nick