“ This book offers something for both employers, and employees. It’s packed with information, examples and scenarios.”
Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. Step-by-step this book takes you through the key elements of excellent customer service, and shows you how your business can improve now and how to get your customers coming back for more.
ISBN: 978 1 85458 482 3
Published: 14th August 2009
Author: Pauline Rowson