Chasing the wrong deals

Andy Preston asks if you’re spending more chasing your customers than they’re spending with you
Recent comment by Vacanze Toscana mare - "Nice contribution!I was very pleased to find this site.Thanks for this informative entry. I am forever searching for info on particular subjects.Thanks again.Keep it up.
Vacanze Toscana mare" [read]
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Dial 7 for our complete frustration package

Sara Rizk on the best way to get your customers tearing their hair out
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The secret to successful cold-calling

A stream of face-to-face appointments with potential customers are the want of most start-up businesses – and the fact is one of the best, and most cost-effective, ways to get them is to pick up the phone. Thing is, nobody likes cold calling.

Certainly, in the early days I found it about as comfortable as lion-taming!

I knew it had to be done but would busy myself doing anything other than picking...

Recent comment by RailyPhill - "Hey that really interesting stuff. I know our marketing teams work had on making friends with the gatekeepers. I love the bit about getting the gatekeeper working for you. You are right a lot of it i..." [read]
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Keeping your existing customers happy

Tim Rivett, head of small business at Royal Mail, has some top tips for keeping, as well as attracting, your customers
Recent comment by Alak11 - "Really customer satisfaction is the main aim of marketing and your tips may help us a lot in achieving this goal .Thanks a lot for sharing.Good job
Amtico" [read]
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Learning from the Wii wars

You can’t get a Nintendo Wii for love nor money. Not true actually, you can pay an extortionate amount to a dubious sounding eBayer, but anyway…

Demand for the console has outstripped the 14million units shipped to the UK in April and despite an extra 3.5million hitting our shores, it seems many more children (and let’s face it, adults) will go without the No.1 item on their wishlist this Christmas...

Recent comment by Dan_Martin - "Nintendo has today announced that it is considering pulling tv ads for the Wii because it is struggling to meet demand.
http://news.bbc.co.uk/1/hi/business/7132935.stm" [read]
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Homework pays

Kate Dunn looks at how to attract new customers without neglecting the old
Recent comment by ella - "Yes we often forget about existing customers. I know from my personal experience as a customer, that many companies don’t care about existing customers. However, as a business owner I understand the i..." [read]
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What makes a great salesperson?

Andy Preston gets to grips with the tricks of the sales trade
Recent comment by eagles - "Thank you for this useful post. I think I will print it out and put in front of me as a remainder. I think all of these tips are very useful, but Conviction is probably the most important. I would pro..." [read]
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Supermarket sweep

It’s no easy feat selling your product to the big players. Persuading the supermarkets to give you shelf space is one hell of an accomplishment. But what happens when that relationship you’ve worked so hard to build-up turns sour?

The relationship between supermarkets and their suppliers is never long out of the news these days. The gist of the ongoing argument is the thousands of smaller businesse...

Recent comment by TheProblemConsultants - "Yet oddly the Economist is reporting that supplier are making more profit than ever - and a high percentage profit than the supermarkets." [read]
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Has cold-calling gone cold?

“Hello?” (distractedly)

“Hello, is that Joe Bloggs?” (friendly and enthusiastic)

“Speaking.” (warily)

“Hi, Mr Bloggs,” (even more friendly) “I’m calling from Office Supplies Ltd, I was wondering…”

“Not interested thanks.” (firmly)

“But Mr Bloggs…” (friendliness verging on hysteria)

Dial tone.

Ah cold-calling. About as popular as flu. And yet as prevalent as the common cold.  But why? When was the ...

Recent comment by salespro - "Cold calling is cold and that is why it is called COLD calling. The key problem is that people cold call from things like yellow pages etc and so do not spend time finding their niche prospective area..." [read]
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Sticking to those you know

As a new business owner you’ll soon be exposed to the ever-expanding and diversifying world of marketing offering no end of 'exciting', 'interactive' and, this bit you can guarantee, expensive ways to attract new customers and hopefully sales. Wherever you'd like your logo emblazoned it's safe to say money can buy it.

But before a marketeer promises you the earth and entices your precious budget, ...

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