Hi All Courts the furniture retailer has proved that even a large company can screw up orders and online orders can be even worse. Everyone here worries about getting everything right for every customer but Courts don't seem to give a damn! An email below from me to Courts might make interesting reading... ------------------------------------------------ You have ignored my email (below). You did not answer your phone to me despite being on hold for 20 minutes. You ignored my request to be contacted with regards to my recent order. Once again you did not answer your phone to me. As a result, the order I had made on your site is now formally cancelled. A copy of this email is available to Barclaycard should you try and request payment and they have been instructed not to pay any request from Courts. Your company has acted disgracefully and I will ensure as many people know about this as possible. I will forward the URL of every site on which I talk about this level of disservice. Adam Fahn ----- Forwarded message from ********** ----- Date: Sun, 11 Jul 2004 17:32:16 +0000 From: ********** Reply-To: ********** Subject: Silentnight Bed Reference To: CustomerServiceDepartment@courts.plc.uk Dear Courts I have had a terrible service at your Chadwell Heath Store that has left me searching the internet to purchase my bed elsewhere. 1) I went to the Courts store and looked around and staff were pleasant and helpful and also listened to my needs. We settled on a Silent Night "Options" bed. 2) After a month or so I went back to order from Sharon who remembered me and she passed my to Danielle, a part time worker to complete. We sat down and negotiated the deal. She went to check with a manager and came back and offered me free delivery. I felt this was fair as a delivery charge slapped on at the end was a bit of a surprise as I could hardly stick it on the back of my motor bike. As I accepted this, we applied for interest free credit which was rejected, partly due to me not being registered to vote anywhere. I agreed to pay in full and I was then told the bed had to be collected or delivered within 3 or 4 weeks. This was a problem as my flat would not have been built for at least 4 weeks. 3) I went back yesterday (10th July) to order but I had just missed Danielle. 4) My FOURTH visit to your store today saw me speak to Sharon again but I was clearly not believed that an offer had been made and accepted of free delivery. I spoke to a stuck up manager who asked "Why should I offer free delivery?" the answer of "because it was promised to me" did not enter her head. So I left the 4th time empty handed and with £500 in cash in my pocket. I looked at the Silent Night website only to find that the "options" range does not exist. Could you please tell me which bed this is so that I can order it from an alternative online retailer. If you wish to stand by your offer of free delivery and also through in a matress protector I will continue my transaction with you. Thank you Adam Fahn Tel: 0871 717 8880 Beware and let your money do the speaking when it comes to customer service!
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