Ethues started this topic @ 17:46 on 22/12/2006
Our website needs to accept credit card payments
Internationally: GBP -EUR -USD as currencies
However getting a Merchant Account could take 8 weeks for a start-up.
So we are looking into Payment Processors, which offer both:
Merchant Account + Payment Processor.
Who has experience with them ? Any pricing indication (or which one is the best and lowest in cost) ?
WorldPay www.worldpay.co.uk
Nochex www.nochex.co.uk
Fasthots www.fasthosts.co.uk
Webmerchant www.web-merchant.co.uk
Metacharge www.metacharge.co.uk
Paypal.com www.paypal.com - which gives the impression to a customer of not really a business company.
So any help ? Experience ? Any suggestions ?Any experiences ?
RE: Accepting card payments without Merchant account
snorkerz | 23/12/2006 10:43 PM
Your comment about PayPal is interesting - there are no set-up charges, reasonable transaction charges and you could be up and running before Christmas.
I'm pretty sure they have more customers than all the others you mention put together.
One thing you may not realise is that you can customise the payment page to match your website, thus reducing the PayPal effect. I used to be a customer of 2checkout (very good) but they withdrew this facility so now it is obvious that you are being taken off-site.
Finally, even if you decide on one of the other processors, offer Paypal as an alternative. There are over ONE HUNDRED MILLION Paypal account holders, and as one of them I prefer to use the service wherever possible.
Companies like Ladbrokes, DHL & Sony-Ericsson accept it and you couldn't say they are "not really a business company".
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If we are starting up in business then we must be business-like.
A half-baked idea is less benefit than a half baked-bean.
RE: Accepting card payments without Merchant account
Serendipity | 23/12/2006 11:21 PM
There are quite possibly more people that know of or have heard of Paypal than all of the other payment processors put together. People trust PayPal and that's what's important... people are more likely to buy from you if they have trust in the payment processor.
With Paypal you can have your funds in your bank account in about three or four working days. WorlsPay hold on to your money for four weeks before transferring it to you bank account.
RE: Accepting card payments without Merchant account
BrettUK | 24/12/2006 10:53 AM
Ethues,
I know what you mean about PayPal and I would say the same with Nochex as well. In my honest opinion Paypal is Ebay no ifs or buts. Anytime I am surfing a retail site and see ways to pay (paypal) I leave and look elsewhere for the product, why because in my opinion it does not look professional at all.
We all know PP is huge but lets be honest it’s for people with eBay accounts and part time sellers. Another issue is I know people who have been conned through PayPal accounts and when they tried to speak with PayPal about the situation they did not want to do jack squat to help. Stick with proper merchant from a high street bank. In my opinion it makes you look a lot more professional and at least people know they can contact a high street bank they know if they have any problems.
Hope this helps.
Brett
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RE: RE: Accepting card payments without Merchant account
snorkerz | 30/12/2006 11:46 PM
Further to my earlier comment - I have always offered PayPal as a payment option. I did once have US$ 960 taken from my bank account through PayPal, but it was all sorted very easily.
In many, not all, of the widely reported PayPal problem cases, the person who has been scammed has either done something themselves to open themselves to the scam (revealed passwords or similar) OR has not dealt with payPal in the correct manner.
On this forum, we are all business people who should be able to avoid these pitfalls and have a trouble-free PayPal experience.
For a startup, a high-street banks fees for card processing and merchant account can be prohibitive, that is where PayPal scores. Also, if your transactions are low value (iirc <£10) they have a new micro-payments account with lower fees for small transactions.
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If we are starting up in business then we must be business-like.
A half-baked idea is less benefit than a half baked-bean.
RE: Accepting card payments without Merchant account
Ethues | 13/02/2007 07:50 PM
Ok
I compared Nochex ,WorldPay, Metacharge and Paypal
Worldpay is expensive, but the set up costs and monthly costs of MetaCharge are even more expensive.They Charge for every additional crurency. 50£ set up per currency and 30£ a month per currency. As one needs 3 curencies (£,$, €) this is a rip off.
Nochex is the best providing low set up costs (50£) and low running costs (2.9% + 20pc)
PayPal is slightly more expensive: 3.4% + 20pc
So Nochex wins hands up.
Any one experienced with Nochex ?
RE: Accepting card payments without Merchant account
jack_39732 | 13/02/2007 08:07 PM
I can't really comment on anything other than web-merchant.co.uk which I have just set up.
Set up times are 7-10 days. I only use a virtual terminal which means we can take payments over the phone and I think if you're trying to accept online payments the process will be slowed down by web-merchant having to verify your website etc. On the plus side you payments can be in your bank account within seven working days when payments are made online.
On another note web-merchant.co.uk do have something to do with worldpay and they try to introduce worldpay terms on you. Don't accept these!
RE: Accepting card payments without Merchant account
Ethues | 13/02/2007 08:08 PM
The main problem with Nochex is the registration of your payers.
This is very inconvenient.
If you have finally won a custoemr, and then he wants to pay, registering becomes a hassel and might send away your potential customer.
From their website:
Can I receive money from people who are not already registered with Nochex?
Yes. If you have a seller account then your Nochex account is Xtra enabled. This means that non Nochex members are able to send you up to £100 a day via the Nochex checkout, payment link or the QuickSend page on the Nochex homepage.
If a non Nochex member wants to send you more than £100 in one go then they will have to sign up with Nochex. If you would like the £100 limit increasing then please contact us and we will review your account.
If you're not Xtra enabled then if someone wants to pay you using Nochex they have to be a fully registered Nochex member.
Note: Nochex members are not restricted to this limit. They can send up to £300 a day
RE: Accepting card payments without Merchant account
Ethues | 13/02/2007 08:38 PM
On the other hand: Worldpay is without real limitations
RE: Accepting card payments without Merchant account
Anne Gerrish | 16/02/2007 01:01 PM
I use PayPal all the time and have had no trouble with it. I don't accept payment on line though. PayPal do offer a 'proper' website based version, in their Merchant Tools section, where you can have a shopping cart, add your logo etc. etc. and I think that looks as professional as any of the other sites, personally. There are no set up costs or monthly fees but their transaction rate can be high:
1.4% to 3.4% + £0.20 GBP ...and I don't know what makes some things 1.4% and some 3.4%! I haven't gone into that much detail about it.
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Penguin Office Services
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RE: Accepting card payments without Merchant account
ohsoinviting | 18/02/2007 03:33 PM
Hi There,
It's interesting about the PayPal debate.
We are currently doing a test on our site as to whether introducing PayPal as a payment option would be good for us. We currently use Protx along with our Merchant account which works well and had no problems at all, there V good. But we thought trying to offer PayPal as a ways to pay might bring in more customers?? I have heard many other E-commerce owners say it doesn't look professional etc but thought we would give it a go and judge for ourselves.
We have actually found it incredibly successful. We are surprised how many people use this option and Pay through PayPal. But who's to say if we didn't have the option they would leave the site?? It is a lot more expensive though which is a big consideration when choosing payment gateways/merchant accounts.
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www.ohsocherished.co.uk
RE: RE: Accepting card payments without Merchant account
Ethues | 21/02/2007 08:51 PM
As we will be a B2B Internet Services company, PayPal might be less applicable.
Currently Metacharge is coming out the best for Payment Serrvice provide + Merchant Account, with fees lower than Worldpay and ChronoPay (Netherlands). Main costly ptroblem: for each currency one need to pay £30 a month. As we need minimal USD and EUR, this costs £60. Preferably we would like to have £ too - thus toalling at £90/month with no sales for teh first months.
For services they have recurring payments scheme too. This is less hassle for us to run the company. Thus we cannot forget to ask for money.
RE: Accepting card payments without Merchant account
imprint | 23/02/2007 07:21 PM
Personally, I think paypal is good. I don't think it seems ebayish these days, perhaps a couple of years ago but now more and more online stores are using it. A lot depends on the presentation as well as I've seen online stores that use the generic paypal butttons and don't put effort in and I've seen online stores that look slick and you only know you are using paypal when it's time to pay.
RE: Accepting card payments without Merchant account
adeinov | 24/02/2007 02:30 PM
If you are B2B then PayPal would not be your best option in my opinion. We have several sites and have tried PayPal on all of them - it is great for consumer-focused sites, but I do think that there are a negative views from some people about PayPal and that it is linked with eBay. We personally use Worldpay. Their % is slightly higher, but the easy of transactions, payments into our bank as well as the security of the credit card information made it worth it for us. We have quite high margins on some of our items, so its fine, but if your margins are low, you will need to look into things. Also, one beauty of Worldpay is that everything at your end is converted to Pounds Sterling, which from an accounting perspective makes it much easier
Ade
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