The ill-fated, and aptly named, Terminal 5 at Heathrow Airport cost £4.3bn. With so much money spent on the project, the opening was supposed to be somewhat of a spectacle. And indeed it was.
No sooner had the Queen cut the ribbon when passengers started pouring in, unsuspectingly handing over their luggage to a baggage system already riddled with inadequacies.
Since opening last week, more than 400...