RE: Telephone Answering Services advise needed
sibell | 25/08/2005 09:03 PM
We really need to know how exactly we are going to connect all our clients calls to our offices, as a diversion seems to be rather costly to the client?
Diversion is the most common route for a customer to get their calls over to you. However you can arrange to get a group of 0845 numbers from a service provider and issue these to clients, some providers offer instant routing changes online so with a few mouse clicks you can route the 0845 number back to the clients normal line or arrange for time of day routing to your lines or the clients lines (this method is not that common as means the customer has to change their phone number).
If the customer already has an 0800/0845/0870 number etc, their current provider will hopefully be able to arrange instant routing changes or time of day routing for them.
We are trying to source a telephone system that has a different tone dependant upone the company that have been called?
Again the most common route is to arrange for ISDN lines to be installed with DDIs (Direct Dial-In) numbers to an ISDN phone system. The system will route the connected numbers and the choice of how to identify the call is up to you but can include CTI – Pop up screen on the PC, telephone display showing the company/client name allocated to the number or just different keys on a telephone that will light up when each individual DDI number is called. The customer then simple diverts their current line to the DDI number you allocate.
An alternative is to again arrange for an 0845 number that can be issued to clients to use or route their calls to – some providers offer a service where an announcement is made to you before you are connected to the caller (i.e. “call for John Smith & Co”), some providers can send the 0845 number as the A-Number for Caller Display/ID so you or a telephone system can identify the number and perhaps allocate a company/client name to it.
Regards
Simon
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RE: Telephone Answering Services advise needed
odeniyi | 26/08/2005 02:26 AM
Hi Louise,
We could potentially help you here at an affordable pay as you grow price as well.
We could offer you a set of 0845 numbers to issue to your clients whereby the identity of the 0845 number is displayed to the answering agent.
For example customer 1 has 0845 XXX XXX1, customer 2 has 0845 XXX XXX2 and so on. When a call comes in for customer 1, you will see 0845 XXX XXX1 displayed on your screen. An incoming call for customer 2 shows 0845 XXX XXX2 and so on.
If you program the 0845 number against the allocated customer on your phone, the customers name will appear allowing answering agents to easily identify which client the call is for.
Furthermore each 0845 number could be set up to route to another answering agent if the first agent is busy. Each number can also have calls routed according to the time of day and day of week.
The great thing about this solution is there isn't a diversion cost! However, your clients would need to use the 0845 number as their main number. This solution would scale well up to 4/5 answering agents beyond which you would require a different solution.
As a catch all, we could also offer voice mail with voice messages being sent as attachments to an email.
Our pricing structure is based on a setup charge and a monthly rental per number. You can control all the functionality via the web.
This solution means no expensive set up costs and you pay as you grow.
Let me know if you want to know more.....
all the best,
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RE: Telephone Answering Services advise needed
TelecomIT | 01/09/2005 01:14 PM
Hi. Hope you have found a solution to your needs?
Please feel free to take a look at our site:- www.telecomit.co.uk we currently supply numbers to a call answering service and the partnership works well. Perhaps you can teem up with a telecom provider who will help you in your quest (they will be making money from you after all!).
If you need any help please drop me a line
Telecomit
