CRM Software

Hi Gemini,

We have quite alot of experience with CRM systems. There are hundreds of differant systems to choose from. What mail software do you use (Microsoft Outlook, Lotus Notes etc)?

If I was you I would pop along to the CRM Event at Olympia in London on 6th & 7th October and take a look at whats on offer. You should find a system that meets you requirements.

We use Vikara which may be too advanced for what your looking for.

Hope this helps and good luck.

Gemini,

Did you make a decision?  If you haven't bear in mind that some CRM systems still use propriety databases (rather than more mainstream SQL server or Oracle).  Although these versions are normally more expensive, it makes the task of integrating other applications with them much easier at a later date.

Take an example of getting your prospect data from your website straight into something like Goldmine.  The SQL server version has database components to do this quickly and securely while making sure that the database maintains its integrity.

Compare this to having to 'import' a text file of comma separated customer names and addresses.  Much more manual intervention required.

You situation may be quite different, if you can't foresee any integrtion needs in the future, go for the cheaper propriety database version.

Mark Challice - Technical Director
Small World Systems Ltd

www.smallworldsystems.co.uk">href="http://www.smallworldsystems.co.uk">www.smallworldsystems.co.uk

Web based and mobile applications

Ok... first things first.... CRM IS NOT ABOUT THE TECHNOLOGY OR SOFTWARE!

Time after time we come across disgruntled companies promised that by implementing CRM software will deliver beyond their wildest dreams.....!!! Vendor hype is killing CRM and what can, and should be the most important aspect of a company.

CRM is about moving from being product-centric to being customer-driven.  Nuturing relationships starts way beyond you start playing with any software!

If you can sense the steam coming from my ears then your not far wrong.

This post is intended to be read by all, but Gemini, if you keen to discuss how www.intrepid-developments.co.uk can help you then please do get in touch.

That goes for everyone!  Let us show you how to implement CRM as a culture and not a technological solution - if your solely relying on CRM software to take your company forward, then you will only end up in a hole that you will struggle for years to get out of.  Trust me, I've seen it happen before we're called  in to rescue the situation.